RA5:

RA5 - Risk Management (Anti-Fraud)  

Nemesysco is proud to announce the RA5 Risk Analyzer, the latest state of the art technology in fraud mitigation.

The RA5 system gives you the ability to determine the veracity of an incoming claim call, without doing anything more  than simply speaking as you normally would during an intake interview. 
The RA5 Voice-Analysis software application uses a special hardware device that is installed on every claim manager PC to connect between the PC and the phone.

Once activated, RA5 will scan all incoming and outgoing calls from the post’s phone, providing you with tools to rank and process the calls according to their risk value. 

The RA5 now provides you with the opportunity to IMMEDIATELY identify “honest claims” placing them on a “fast-refund track”, Vs. “High Risk Claims” - that must undergo an intensive verification procedure, in-depth interview, investigation, etc.

“Fast Track” is crucial for enhancing and preserving your company’s image while at the same time ensuring client retention by making sure that honest clients are paid out immediately. 
Reducing the workload of processing the low risk claims in the ”Fast Track” allows you to focus more efficiently on the more problematic claims and use “Cognitive Interviewing” techniques to get confessions and close cases.

Additionally, the RA5 "online analysis messages" apply pressure to the “soft points” in the story and get on tape the evidence you might need to reject the fraudulent claim.

 

RA5 Architecture 
RA5 software uses "open Architecture" structure, and can work as a stand-alone post, or as a part of a network applying your company’s security policy and limitations.
Every RA5 post can send, over the Internet, recorded conversation for in-depth professional analysis in our service center, and whenever RA5 is requested to do so, the calls will be highly encrypted using Nemesysco’s security level SBPB encryption.  

 

RA5 Tools 
RA5 provides you with several "analysis assisting" tools during the interview, including Online Textual analysis messages, Final Risk Value for each call, tools to structure your investigation conversation and more.

The Online messages
Each vocal segment that passes through the RA5 system will be analyzed using our powerful voice analysis technology and will provide an automated analysis about the changes in the “Emotional State” of the claimant after each voice segment.

The analysis can be: “Truth”, “Excitement”, “Not sure”, “Stress”, “Inaccurate”, and even “HIGH LOCAL RISK”. RA5 will also uses a special indicator to alert you to the things your client REGRETS HAVING SAID!!  

The Final Risk Value
The Risk Value is a result of a very sophisticated formula designed for the purpose of making your life as easy as possible by having all the hard work done automatically.
The Risk Value takes into account all the emotional parameters gathered during the conversation and generates ONE value, ranging from a low of 5 to a high of 95.

The Issue List / Script tool
RA5 lets you design a conversation pattern, including all the questions that need to be verified for each scenario, and your claim processor will never be left alone and unguided during the call.  The conversation scripts will be designed jointly with our experts and your professionals 
During the analysis process, RA5 associates each “emotional” detection with the associated issue, thus providing you with a quick way to detect the problems in the claimant’s story. 

The Notes Editor
When using the “script” option, or simply when you need to take a note during the conversation, (like in the event that the system detected some portions of the story as problematic) you can use the “built-in notepad”.

Your remarks will be saved together with the test file for further reference.

The Conversation Recorder
RA5 records every conversation it analyzes. You can, once the test is over:

• Decide if you want to erase the recording.
• Keep it locally for further analysis.
• Send it to our Service Center for offline professional analysis.
• Save it on the RA5 logging server.